What's going on?

Timber Trolley now available again... Reduced...

We currently have one unusual timber trolley at 27” high, slightly...

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NEW from the Freestyle Copper Works

At the FREESTYLE COPPER WORKS, all products are handmade by ANDY...

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NEW from the Freestyle Copper Works

At the FREESTYLE COPPER WORKS, all products are handmade by ANDY...

Read more

FAQ

Do your woodburners burn coal?

It's all in the name.

Our Woodburners are designed to burn Wood, on a bed of ashes, with the air flow coming from the front. Your firewood needs to be below 20% moisture content, ideally split and stacked for 2 years for most species.

They will also burn turf (peat) and compressed briquettes.

Coal requires a grate to allow the ash to fall through, and the air to come from underneath. This is not incorporated into the design, so it will be difficult to burn coal in there, and would not be appropriate.

In any case we would ask you to consider burning only wood from sustainable resources, such as forest thinnings or from a woodland harvested as part of a long term management plan.

Do your burners really stay in all night?

Yes, we are please to say that the Louis, Louis Ranger, Henry, Henry Ranger and Arthur models will still be going in the morning, with seasoned hardwood and judicious fire management.

From a quick survey at the Buddhafield festival, it seems that about half of Wendy users can keep her going all night. The firebox is very small, and this will require a bit of skill, as well as dry seasoned hardwood. It will also depend on the ambient temperature and what time you get up in the morning! I find that with dry oak, i can keep the Wendy in for eight hours in sub zero temperatures.

If you have closed the vent too much for overnight burning, and the fire has gone out, there will often be a good stash of charcoal in there, which makes for very easy fire lighting which will warm the place up while you go back to bed for 5 minutes!

Why does my burner smoke out of the door when its windy?

Well, it is mostly down to the draw. With an insulated flue, you are going to have a better draw, as the flue gases stay hotter and, as we all know, hot air rises.

Also, in adverse wind conditions, especially if there are high obstacles near to your flue, there may be some turbulent wind that just wants to find its way down your chimney. This seems to happen mostly when the wind is coming from an unexpected direction, as we tend to optimise things for the prevailing wind.



Are Your Burners CE Marked? Do they have to be?

From July 2013, all Heating appliances to be fitted in houses under Building regulations Document J are required to be CE approved and marked as such.

Our stoves have not gone through the testing required for CE approval, but though the much more rigorous on site testing and approval of our thousands of happy customers.

So i am afraid that we will not be able to sell you a stove if you tell us that it is for fitting into a house.

Stoves fitted in Caravans, tents, vehicles , Shepherds huts etc. etc. etc. are not required to be CE approved, according to Gastec in Cheltenham who do the testing.

Please be aware that there are, or have been, many cheap stoves imported from abroad which bear a CE design on them, which can mean "China Export". I guess we could just put a sticker on that means "Cider Energy", but i don't think so.




How can i order one of your stoves? Do you take cards?

Just email us or ring us up, letting us know your requirements. We can offer a whole flue kit for common applications (yurt, van, shepherds hut, static caravan etc.), or we offer a free no obligation design service for something even more out of the ordinary.

And no, we haven't found it necessary to offer card payments. This helps to keep our prices down, as much as anything. If you are unsure about trusting us with your hardearned, then we can accept a payment by Paypal (you don't need a Paypal account), which will incur a small surcharge. We are experimenting with the use of Paypal on the Fire Saucers page, will see how we get on...

Not many people find this a problem and it helps to cut down impulse buys where someone might order the wrong size stove for their space, and then return it for another larger or smaller one. We don't mind returns, but we do try very hard to make sure that you get the right product first time.

Payment can be by bank transfer (Internet or High Street), Paypal or good old fashioned money. Just contact us for details of how to pay.

Why can't i get hold of you? I've tried ringing loads of times and you haven't even replied to the email i sent this morning!

We are a small family business, and have many commitments to our children, the woods, our existing customers and to each other.
Our home office is off grid and does not have a reliable phone signal; also we do not have access to the internet every day.
If you leave a message with us, O2 will eventually let us know, and we will do our utmost to come back to you the same or the next working day, but it may be a little longer in busy times.
Please be patient.

Why haven't you got many FAQs?

Just ask us a load of questions, lots of times, and we'll put them on here. Eventually.