FAQ

When you have decided which tools, stove, or stove and flue combination you require, just email us, windysmithy@gmail.com, or give us a ring on 07866 241783 or 07756 100681.

Don’t worry if you can’t get through first time (we are very off-grid, in the hills, and the signal can be sketchy), just leave a message and we will get back to you as soon as we are able.

We can advise on flue kits for various types of fitting, eg Living Vehicle, Shepherds' hut, Yurt, etc. Just email us some details with dimensions and, if possible, some photos and we will get back to you as soon as we can.





Opening hours:

Mon- Fri 9am - 5 pm

Sat 10am - midday

We are happy to advise on your requirements. Visitors by appointment only, please.



For Woodburners in particular, you will need to advise us of:

Roofing material (ie outside surface for choosing a flashing )
Height to roof apex and to flue exit point
Dimensions of the space to be heated

Payment can be made by the following methods:

Bank Transfer to my account. Usually pretty quick. Contact us for details.
Cheque to J. Snow. May take a few days to clear.
Pay Pal.
Cash, aka actual money, if you wish to pick up your order from my workshop in Dunkeswell, Devon. Monday - Friday 9-5 or most Saturdays 10-12. By Appointment only!

For orders sent by courier or post, I will need:

Delivery address
Invoice address (if different)
Contact telephone no. for the driver

Prices quoted for delivery are to mainland England and Wales, and southern and central Scotland. Please contact us for deliveries to the Scottish Highlands and Islands.

We are happy to ship to Europe and beyond. In fact our woodburners are being used as far away as New Zealand, Kenya and Hawaii!. Please contact us for a quote.

All prices include VAT at 20%.

VAT no. 932241452. We will send a VAT invoice with your order, unless you have a seperate invoice address.

DELIVERY INSTRUCTIONS: IMPORTANT!

Although 99% of orders go smoothly, it’s a jungle out there… so:


DO NOT SIGN FOR YOUR ORDER UNTIL IT HAS BEEN THOROUGHLY CHECKED, OR SIGN AS ‘DAMAGED' if the driver will not wait.
We need to be notified of any damage or discrepancies in your order within 24 hours of receipt.



Please read our Terms & Conditions, which you are deemed to have accepted on placing an order.

Click here to download a printable version of 'How to Order'...

Yes, we are please to say that the Louis, Louis Ranger, Henry, Henry Ranger and Arthur models will still be going in the morning, with seasoned hardwood and judicious fire management.

From a quick survey at the Buddhafield festival, it seems that about half of Wendy users can keep her going all night. The firebox is very small, and this will require a bit of skill, as well as dry seasoned hardwood. It will also depend on the ambient temperature and what time you get up in the morning! I find that with dry oak, i can keep the Wendy in for eight hours in sub zero temperatures.

If you have closed the vent too much for overnight burning, and the fire has gone out, there will often be a good stash of charcoal in there, which makes for very easy fire lighting which will warm the place up while you go back to bed for 5 minutes!

We are a small family business, and have many commitments to our children, the woods, our existing customers and to each other.
Our home office is off grid and does not have a reliable phone signal; also we do not have access to the internet every day.
If you leave a message with us, O2 will eventually let us know, and we will do our utmost to come back to you the same or the next working day, but it may be a little longer in busy times.
Please be patient.

Well, it is mostly down to the draw. With an insulated flue, you are going to have a better draw, as the flue gases stay hotter and, as we all know, hot air rises.

Also, in adverse wind conditions, especially if there are high obstacles near to your flue, there may be some turbulent wind that just wants to find its way down your chimney. This seems to happen mostly when the wind is coming from an unexpected direction, as we tend to optimise things for the prevailing wind.

Just email us or ring us up, letting us know your requirements. We can offer a whole flue kit for common applications (yurt, van, shepherds hut, static caravan etc.), or we offer a free no obligation design service for something even more out of the ordinary.

And no, we haven't found it necessary to offer card payments. This helps to keep our prices down, as much as anything. If you are unsure about trusting us with your hardearned, then we can accept a payment by Paypal (you don't need a Paypal account), which will incur a small surcharge. We are experimenting with the use of Paypal on the Fire Saucers page, will see how we get on...

Not many people find this a problem and it helps to cut down impulse buys where someone might order the wrong size stove for their space, and then return it for another larger or smaller one. We don't mind returns, but we do try very hard to make sure that you get the right product first time.

Payment can be by bank transfer (Internet or High Street), Paypal or good old fashioned money. Just contact us for details of how to pay.

It's all in the name.

Our Woodburners are designed to burn Wood, on a bed of ashes, with the air flow coming from the front. Your firewood needs to be below 20% moisture content, ideally split and stacked for 2 years for most species.

They will also burn turf (peat) and compressed briquettes.

Coal requires a grate to allow the ash to fall through, and the air to come from underneath. This is not incorporated into the design, so it will be difficult to burn coal in there, and would not be appropriate.

In any case we would ask you to consider burning only wood from sustainable resources, such as forest thinnings or from a woodland harvested as part of a long term management plan.

From July 2013, all Heating appliances to be fitted in houses under Building regulations Document J are required to be CE approved and marked as such.

Our stoves have not gone through the testing required for CE approval, but though the much more rigorous on site testing and approval of our thousands of happy customers.

So i am afraid that we will not be able to sell you a stove if you tell us that it is for fitting into a house.

Stoves fitted in Caravans, tents, vehicles , Shepherds huts etc. etc. etc. are not required to be CE approved, according to Gastec in Cheltenham who do the testing.

Please be aware that there are, or have been, many cheap stoves imported from abroad which bear a CE design on them, which can mean "China Export". I guess we could just put a sticker on that means "Cider Energy", but i don't think so.

Just ask us a load of questions, lots of times, and we'll put them on here. Eventually.